If you experience technical difficulties that are preventing you from logging in and accessing the online survey, we encourage you to try to log-in on a different device if you have one. If this still doesn’t work, please let us know.
If you were attempting to log-in from a work device, try a personal device instead. Some employers have strict security settings (e.g., firewalls) that restrict how users can navigate their networks and this could prevent you from accessing platforms like Alberta.ca Account or the ATP Participant Portal. A personal device likely won’t have the same setting in place.
To maintain high quality services, Alberta.ca Account does undergo regular maintenance. During the following maintenance windows, you may encounter service disruptions (all times in MST):
- Monday to Saturday, 10:00 PM to 10:30 PM
- Sunday, 7:00 AM to 12:00 PM
- Thursday, 11:00 PM to Friday, 3:00 AM
- Second Sunday of the month for up to 24 hours
If you experience technical difficulties within the survey itself, require help with resetting your password for your Alberta.ca Account, or you still can’t log-in despite trying multiple devices, please send an email to tomorrow@ahs.ca or call us at 1-877-919-9292. We are here to help!