MADI Tutorial FAQ

/MADI Tutorial FAQ
MADI Tutorial FAQ 2020-04-09T15:05:01+00:00

What is MyAlberta Digital ID (MADI)? 2020-05-25T12:12:42+00:00

MADI is a secure system operated by the Government of Alberta that hosts a number of online services.  Alberta’s Tomorrow Project (ATP) has partnered with MADI as a secure way to login to access the ATP participant portal.

What is the Alberta’s Tomorrow Project (ATP) participant portal? 2020-05-25T14:02:29+00:00

The ATP participant portal is where a number of participant activities can be completed online.

Possibilities include accessing online follow up surveys (such as the new COVID-19 survey), updating contact information, and other possibilities for ATP projects (such as filling out new consent forms and booking appointments).

Once participants have already registered and have accessed the participant portal, they can log back in by going to myatphub.ca.

I already started the COVID-19 survey for ATP. How do I log back in to complete it? 2020-05-20T10:39:16+00:00

If you already accessed the ATP Participant Portal and started the survey, please go to myatphub.ca and log back in to pick up where you left off.

If you have not yet accessed the ATP Participant Portal, you will need to register first before you can begin completing the online survey.  Please refer to our invitation email for instructions.

What is the invitation email you sent me to get started? If I no longer have it, can you resend this to me? 2020-05-22T09:24:15+00:00

The invitation email we sent you will be from Alberta’s Tomorrow Project (tomorrow@ahs.ca) and will have the subject “New COVID-19 survey from Alberta’s Tomorrow Project!“.

This email has the instructions to register if needed and access the online survey.

If you need this resent to you, please go to https://myatp.ca/contact-us to contact us and we would be happy to resend you the invitation email.

I already have a MyAlberta Digital ID (MADI) account. Do I need to sign up for another account for Alberta’s Tomorrow Project (ATP)? 2020-05-20T11:04:19+00:00

No, you do not need to sign up for a new account.  You can use your preexisting MADI account but we still need you to connect this account to the ATP participant portal if you have not done so yet.  If you go straight to the instructions for Step 2 of our invitation email, you will be able to click your personal link and finish the process.

I forgot my MADI username, what do I do? 2020-04-09T15:17:15+00:00

You are able to have your MADI username sent to your personal email by clicking here.

I forgot my MADI password, what do I do? 2020-04-09T15:17:27+00:00

You are able to reset your password by clicking here.

I don’t live in Alberta anymore. Can I still sign up for an account with MADI? 2020-04-09T15:17:39+00:00

Yes, you can still sign up with a basic MADI account and link this to the ATP participant portal, even if you live out of province or out of country.

Is MyAlberta Digital ID (MADI) part of Alberta’s Tomorrow Project (ATP)? 2020-04-09T15:18:00+00:00

No, MADI is a secure system operated by the Government of Alberta but it is separate from ATP.  We are partnered with MADI as a way for ATP participants to securely sign in and access the ATP participant portal which in turn allows them to complete participant tasks online.

I tried to complete this process in the past for ATP but it was too difficult. What should I do? 2020-05-20T11:09:55+00:00

This registration process has been refined since the time when we launched Survey 2017 online.  We received wonderful feedback from participants at that time and we have worked with MADI and our teams at ATP to apply this feedback and make this a much more user-friendly process.

We would love for you to try it out again!

If you require assistance with the process, please visit our registration tutorial page by clicking https://myatp.ca/maditutorial or you can contact us by clicking https://myatp.ca/contact-user and one of the ATP project assistants would be happy to help you with the registration steps.

 

Can the Government of Alberta, insurance companies, or other organizations gain access to the responses I provide in ATP online surveys? 2020-04-09T15:18:28+00:00

No government office, insurance company, employer, or other organization will have access to your identifying information or survey information under any circumstances.  For more information, please visit our privacy pledge page by clicking here: https://myatp.ca/for-participants/privacy-pledge

Do I need to provide my driver’s license information for ATP? 2020-05-25T14:14:47+00:00

No, for ATP’s purposes, we have no need for you to provide your driver’s license information.  We only require you to have a basic MADI account (not a verified one) to access the ATP participant portal.

MADI does have a verification step which asks for users to provide their driver’s license information but this is for other Government of Alberta online services such as paying for traffic tickets or securely accessing personal immunization records.  Although this step can be very useful in order to access these extra services, this verification step is not required for ATP.

My spouse and I share the same email address and are both ATP participants. Can we both access the ATP participant portal? 2020-05-20T11:17:07+00:00

Unfortunately no.  We understand if you only use one email between the two of you.  However, only one MADI account can be created and therefore only one ATP participant can connect their MADI account to the ATP participant portal per unique email address.

If you have a second email address you could apply to your ATP participant file, please contact us by clicking https://myatp.ca/contact-user and an ATP project assistant would be happy to make this update and sent the invitation email to get started.

Otherwise, the ATP participant who does not have an email on his/her participant file will not be able to complete participant tasks online.

I clicked the blue “Submit” button on the MADI “Create Account” web page but it just sent me back to the top. What happened? 2020-04-09T15:19:22+00:00

This usually indicates that one of the required fields wasn’t filled out correctly.  Please scroll down to see if there is a red error message by any of the fields.  All of the fields are required unless there is an “(optional)” written beside it.

I successfully submitted my MADI “Create Account” web page but cannot find the confirm email MADI said they would send. What can I do? 2020-04-09T15:19:35+00:00

If you have successfully submitted your MADI create account page, you will be prompted to return to the personal email inbox used with your MADI account.  This prompt says to open an email sent from MyAlberta Digital ID (no_replyid@gov.ab.ca) with the subject “Confirm your email address”.

If you cannot see this email in your inbox, please try refreshing your inbox or check your junk mail folder.

 

 

 

 

My PIN isn’t working. What do I do? 2020-05-20T11:19:05+00:00

When you click your personal link in Step 2 of this process, there should be a Personal Identification Number (PIN) that is automatically submitted for you.  Your PIN is the 9 digit number in your personal link.  If you are brought to the ATP PIN page, this means it wasn’t submitted successfully.  You can try to enter and submit this 9 digit number manually but if it still isn’t working, please click https://myatp.ca/contact-user to contact us and one of the ATP project assistants will try to resolve the issue for you.

I’m stuck with the steps required to access the COVID-19 survey online. What can I do? 2020-05-25T14:25:38+00:00

First off, thank you for your efforts with the process thus far! We really appreciate it.

To help you further, we have a couple of options:

1)  Please refer to our MADI tutorial page https://myatp.ca/maditutorial which has the steps broken down into more detail including all of the pictures of what you will see along the way.

2)  If your are still having trouble, please go to our contact us page https://myatp.ca/contact-us and you can get in touch by phone or email and one of the project assistants would be happy to help you with the process and try to troubleshoot where you are getting stuck.